Service Delivery Policy
1. What we deliver
Taareekh is a software service provided by WebSquare Software Private Limited. It is delivered digitally only, through:
- the web app at app.taareekh.com;
- the Taareekh app for Android and iOS (where available on the Google Play Store and Apple App Store);
- email, SMS and app notifications related to your account.
Nothing is shipped. We do not send any physical goods, so there are no shipping charges, courier partners or delivery addresses involved. Your registered mobile number and email are your delivery details.
2. When you get it
| What | When it is delivered |
|---|---|
| Account and 90-day free trial | Immediately after you verify your mobile number and email with OTP |
| Yearly plan (₹499, GST included) | Immediately after successful payment — your plan shows as active in the app |
| Wallet Credits for Tareekh Alerts | Immediately after successful payment — added to your wallet balance |
| GST invoice | Sent to your registered email and available in the app within 24 hours of payment |
If your payment succeeds but the plan or credits do not appear within 2 hours, write to support@taareekh.com with your transaction ID. We will either activate it or refund the payment, as described in our Refund & Cancellation Policy.
3. Access, availability and support
- What you need: an internet connection, a smartphone or computer with a current browser, and access to your registered mobile number for OTP login.
- Availability: the Service is designed to be available around the clock. Planned maintenance is announced in advance where possible. We are not responsible for delays caused by your network, device, app stores or third-party services such as SMS, push notification or WhatsApp providers (Tareekh Alerts are sent on WhatsApp; standard charges may apply).
- Support: support@taareekh.com, [SUPPORT DAYS AND HOURS, e.g. Monday–Saturday, 10 am–6 pm IST]. We reply within 2 working days.
- Plan duration: a yearly plan runs for 12 months from the date of activation. Plans do not auto-renew.
Grievance Officer: Mr. MK Palsania, WebSquare Software Private Limited, 311, Third Floor, Center Tower, Central Spine Road, Sector 2, Vidhyadhar Nagar, Jaipur, Rajasthan 302039 · grievance@taareekh.com
Version 1.0 · Effective 11 October 2026